Delivery Information

Where We Deliver

Currently, we are pleased to offer delivery services primarily within in India, Main Cities and surrounding metropolitan areas. We are continuously evaluating our reach and aim to expand our delivery network in the future. Please stay tuned for updates!

Delivery Options & Estimated Timelines

We offer the following delivery options within our current service area. Please note that these are estimated timelines and might vary slightly due to traffic conditions or other unforeseen circumstances.

• Standard Delivery:
  • Estimated Delivery Time: 2-4 business days
• Express Delivery (within Some Cities):
  • Estimated Delivery Time: Next business day (for orders placed before [Specify Cut-off Time, e.g., 2 PM])
•  [Consider adding a hyperlocal delivery option if applicable, e.g., Same-Day Delivery for select pin codes]:
  • Estimated Delivery Time: Same day (for orders placed before [Specify Cut-off Time])
  • Delivery Charges: ₹[Insert Hyperlocal Delivery Charge]

Important Points to Note:

• Delivery timelines are calculated from the moment your order is dispatched from our warehouse, not from the time of order confirmation.
• Orders placed on Sundays or public holidays will be processed on the following business day.

Order Processing Time

We typically process your order within 1 business day of receiving it. Once your order is dispatched, you will receive a notification with tracking details (if applicable).

Delivery Charges Explained

Delivery charges are calculated based on:

• The chosen delivery speed
• The total weight of your order
• Your specific delivery pin code

The exact delivery cost will be clearly displayed during the checkout process before you finalize your purchase.

Keeping Track of Your Order

Once your order is on its way, we’ll send you an email,  SMS or whatsapp with tracking information and a link to the relevant courier’s website, where you can monitor your delivery progress.

If There’s a Delivery Hiccup

If you experience any issues with your delivery, such as delays, damage upon arrival, or if you haven’t received your order within the estimated timeframe, please reach out to our customer support team immediately at support@zidpe.com or call us at +91 9748455888 during our business hours 10 AM to 6 PM. Please have your order number handy when you contact us.

Got the Address Wrong?

Please double-check your shipping address carefully during checkout. We are not liable for delays or non-delivery if an incorrect address is provided. If you realize you’ve made a mistake, please contact us as quickly as possible. While we’ll do our best to assist, we may not be able to make changes once the order has been shipped.

What Happens If You’re Not There?

Our delivery partners will typically attempt to deliver your order [Specify number of attempts, e.g., 1-2 times]. If you are unavailable during these attempts, they may leave a notification card with further instructions or contact you to arrange a suitable delivery time. If the delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, we will contact you to discuss reshipment (additional charges may apply) or a refund (minus the original shipping charges).

Any Questions?

If you have any further questions or need any clarification regarding our delivery process, please don’t hesitate to get in touch with us at support@zidpe.com or call us at +91 9748455888. We’re here to help!